Overview
I focused on innovating user-centric solutions for work-related injuries and illnesses. My role involved developing and refining various products and management software to enhance user experience, streamline processes, and provide efficient solutions for both employers and employees, blending creative problem-solving with technical expertise in the insurance sector.
Year
2021
Through workshops with claims managers and staff, I identified a strong need for greater control and visibility when managing claims. Users wanted a way to quickly spot which claims required attention, but existing tools lacked flexibility and clarity.
I designed a dynamic, filterable table view with advanced sorting and filtering options. Each column was directly informed by user research and workshops — from need level, tasks, and alerts, through to review timelines, health cost patterns, and claimant status. Users could sort and combine filters in ways that allowed them to prioritise action, for example:
By giving users this level of control, the table became a powerful “command centre” for claims management. It balanced business needs for efficiency and oversight with user needs for clarity and actionable insight — ultimately enabling faster, more informed decision-making.